At NEOGREEN , we participate in the Energy Company Obligation (ECO) scheme, which involves receiving funding from large energy suppliers to install energy efficiency measures in domestic homes. To proceed with installing a measure in your home under the ECO scheme, we require certain personal information from you. This information will be shared with other organizations. Rest assured that we will collect and use your personal data in accordance with the law, respecting both our obligations and your rights.
Your name, address, and, in certain cases, your date of birth are required for the purpose of verifying your eligibility for the scheme and contacting you regarding your installation. We may also need proof of your identity, either to support your application or as evidence of your eligibility. Additionally, we may request copies of documents provided by the Department for Work and Pensions and HMRC that demonstrate your benefits and income, specifically to confirm your eligibility for the scheme. It is important to provide your phone number and email address so that we can reach you as necessary. As an optional provision, you may choose to disclose the financial amount you have contributed towards the installation cost. This information will assist the Department for Business, Energy, and Industrial Strategy in the development of future schemes.
We may need to share your personal data with the following entities:
1. The Department for Work and Pensions: They might analyse your data to provide a YES/NO response through the Energy Saving Trust1. This is to verify if you qualify for the scheme based on the relevant benefits you receive.
2. The Office of Gas and Electricity Markets (Ofgem): They will use and share your information to fulfil their legal duties. If necessary, they may also share your information with the installer of the measure to verify if it has been notified to Ofgem. Additionally, they may share your information with auditors contracted to ensure the integrity of the scheme.
3. The obligated energy supplier: They will contribute towards the cost of the measure and process data as required by law4. They will also handle your data in accordance with their own privacy policies.
4. Relevant companies supporting the installation: This includes the installer who will actually install the measure, the installer's certification body who monitors a sample of installations to ensure they meet the necessary standards, technical monitoring agents who also monitor a sample of installations for compliance, and managing agents who facilitate the funding and implementation of the scheme.
In some cases, your personal information may be disclosed to the Secretary of State of the Department of Business, Energy and Industrial Strategy. They may use some of the data for research and statistical purposes, and may link it with other data sources they have.
Rest assured that all parties involved will handle your personal data responsibly and in accordance with applicable privacy laws and regulations.
Retention for measures that come with a twenty-five year guarantee, such as wall insulation, allows us to keep your personal data for a maximum of twenty-five years, or for as long as necessary to correspond with the duration of the guarantees offered. For all other measures, your personal data may be retained for a period of up to seven years following the conclusion of the scheme, in accordance with the record management guidelines set by HM Revenue & Customs. The Department for Business, Energy and Industrial Strategy will retain certain information, including your address, but excluding your name or other personal details, for a duration of up to twenty-five years for statistical analysis purposes.
You possess specific rights concerning the information that the Controller maintains about you, although these rights may not be applicable in every situation. These rights encompass: - The right to access your personal data - The right to be informed about how your personal data is processed - The right to rectify any inaccurate data - The right to request the deletion of your personal data - The right to restrict the processing of your personal data or to object to its processing Additionally, please find the following details: - Name and address of the Controller (and Data Protection Officer): - Type of company (e.g., installation, lead generation, supplier, etc.): - Telephone: - Email:
UNIT 1, Shirley Ave , Windsor SL4 5LH